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WE HAVE IT ALL
AVAILABLE AT ZOONA
We got you covered! At Zoona we have the largest number of partner services available for our customers.
WHAT WE OFFER
AGENT SERVICES
Zoona agents offer a range of services, including seamless cash deposits and withdrawals, convenient international remittances, and cash services via our unique interoperable Z CODE product. Gain easy access to essential financial services with Zoona!
Deposit & Withdraw
Remittances
Vouchers
CASH IN - CASH OUT
DEPOSITS & WITHDRAWALS
Cash deposits and withdrawals from your Mobile Money Wallet or Bank Account at any of the Zoona outlets nationwide at NO ADDITIONAL CHARGE
RECEIVE MONEY FROM 150+ COUNTRIES
REMITTANCES
Receive money from over 150 countries through Mukuru, World Remit or Remitly at any of the 700 Zoona outlets nationwide at NO ADDITIONAL CHARGE.
PAY BILLS OR RECEIVE PAYMENTS
Z CODE VOUCHERS
Pay bills or Receive Z CODE payments at any of the 700 Zoona outlets nationwide for cash.
TRUSTED BY
7 MILLION +
Customers
WHAT WE OFFER
BUSINESS SERVICES
ZOONA offers Business Services under its brand, Tilt, that enables businesses to make transfers and receive payments securely through our Tilt Platform or Tilt Pay API
Disbursements
Collections
WHAT WE OFFER
BUSINESS PRODUCTS
Tilt enables your business to make transfers and receive payments securely through our networks of partner cash agents, digital wallets, and bank accounts.
Tilt Platform
Tilt Pay API
OUR PLATFORM
Our platform provides access to a host of world-class disbursement & collections products. The platform is available as a stand-alone solution or to white label. The products within the platform are also available as custom integrations.
OUR PLATFORM
Find out more
OUR API
Send transfers and collect payments through the Tilt network by using the Tilt Pay API. The Tilt Pay API follows the RESTful style with resource-oriented URLs, standard HTTP response codes, authentication and verbs, following the standards...
OUR API
Find out more
ABOUT US
OUR STORY
MOBILE MONEY TRANSACTIONS STARTED BY PROVIDING PAYMENT SOLUTIONS FROM COMPANIES TO SMALLHOLDER FARMERS, FOLLOWING IT'S INITIAL SUCCESS AND A NAME CHANGE TO ZOONA, MEANING: 'IT'S REAL'
The company transitioned in 2009 to create a domestic money transfer service using a network of small business agents. Starting off with one outlet in Lusaka’s CBD, Zoona’s network grew rapidly, and by 2016 Zoona had over 200 outlets in each of Zambia’s 10 provinces. With such rapid growth and success in Zambia, Zoona expanded to Malawi and Mozambique where there was an obvious demand to bring further financial inclusion. Over recent years Zoona has once again transitioned in order to keep up with the fast-paced consumer market and ever-changing financial landscape in Southern Africa. This led to the successful sale of both Zoona’s Malawi and Mozambique networks.
The Zoona agent network has evolved beyond domestic money transfers to forge partnerships with other financial service providers, Mobile Network Operators, and banks, aiming to become fully interoperable. This transformation positions Zoona Outlets as a one-stop shop for all consumer needs. Committed to enhancing service quality and maintaining optimal agent float levels, Zoona ensures that no customer is turned away or leaves disappointed. Leading the charge for interoperability in Zambia, Zoona now offers over 15 new partner products, with more on the way, available at more than 700 trusted and valued locations nationwide
In 2019, Zoona introduced a new brand, Tilt, designed specifically for the business segment. Tilt provides a range of products and services, including bulk disbursements and collections capabilities. It has achieved significant success with NGOs, the private and public sector, due to our innovative products, reliable technology and efficient support. Over the past 15 years in Zambia, Zoona has remained steadfast in upholding our core values and celebrating our Zambian heritage. We are passionate about empowering entrepreneurs and enabling access to inclusive, interoperable financial services.
ABOUT US
IN 2023, ZOONA (INCLUDING THE TILT SERVICES) WAS ACQUIRED BY CHIPPER CASH
ZOONA & CHIPPER CASH
Chipper Cash is a financial technology company serving more than five million customers across the African continent. Chipper Cash was founded in San Francisco in 2018 by Ugandan, Ham Serunjogi and Ghanaian, Maijid Moujaled. Chipper enables mobile-based, no fee, P2P payment services in a number of markets across the continent including Nigeria, Uganda, Rwanda, Ghana and the US.
FIND A BOOTH NEAR YOU
ZOONA BOOTH LOCATOR
With 600 active outlets nationwide, you’re never far from a Zoona outlet, whether it is a Zoona kiosk or an approved Zoona retailer. Use the finder tool to locate your nearest outlet and start transacting today. Our trusted agents and tellers look forward to welcoming you to their outlets.
OUR TEAM
At Zoona we have a diverse team of passionate individuals. Hover to see more about them!
TRUSTED, SECURE PAYMENTS
EMPOWERING AFRICA WITH INTEROPERABLE FINANCE
Zoona is an interoperable payments business that enables the drive of young entrepreneurs and the power of cutting-edge technology to bring a large variety of safe and reliable financial services to underserved communities in Zambia.
AGENT SERVICES
BUSINESS SERVICES
FAQ
Filling a Complaint
Whistleblowing
Plot 10937, Mwatusanga Road, Woodlands, Lusaka, Zambia
4 Darters Rd, Gardens, Cape Town, South Africa
FOLLOW US
GET IN TOUCH
CONTACT US
For support use our whatsapp line. For business enquiries please see the email below
CUSTOMERS
CUSTOMER CARE
Operating Hours
Mon - Fri: 08:00 - 17:00
Sat & Public Holidays: 08:00 - 14:00
WHAT WE OFFER
BUSINESS
PRODUCTS
Tilt enables your business to make transfers and receive payments securely through our networks of partner cash agents, digital wallets, and bank accounts.
Tilt Platform
Tilt Pay API
OUR PLATFORM
Our platform provides access to a host of world-class disbursement & collections products. The platform is available as a stand-alone solution or to white label. The products within the platform are also available as custom integrations.
OUR PLATFORM
OUR API
Send transfers and collect payments through the Tilt network by using the Tilt Pay API. The Tilt Pay API follows the RESTful style with resource-oriented URLs, standard HTTP response codes, authentication and verbs, following the standards...
OUR API
TRUSTED BY
7 MILLION +
Customers
OUR TEAM
At Zoona we have a diverse team of passionate individuals.
CHARLTON MEAVERS
Customer Service Lead
MWAVI MUPESO
Head of Special Projects
EMMANUEL MWANAZA
Head of Retail Outlet & Key Accounts
ESTHER KUNDA
Head of Admin & Finance
GIVEN MWALE
Head of Franchise Outlets
BRIDGID THOMSON
Chief Operations Officer
TINASHE T NYAUZIYO
Head of Customer Service
GERTRUDE KALUMBA MBAYA
Customer Service Representative
BRETT MAGRATH
CEO & Co Founder
MARTHA NAMAKANDO
Customer Service Representative
BEN SIMBELEKO
Customer Service Representative
LILIAN JUMA
Customer Service Lead
QUINTIN WEYER
Head of Design
SIMON SPRINGETT
Head of Finance
TILT PAYMENTS PLATFORM
The Tilt Payments Platform enables businesses to efficiently disburse or collect payments in bulk via mobile money or bank accounts through our intuitive web-based interface. Pay recipients securely in real-time with just a click, supported by robust security controls, comprehensive audit trails, and more.
TILT
PAYMENTS PLATFORM
TILT PAY API
Send transfers and collect payments through the Tilt network using the Tilt Pay API. Our API follows RESTful principles with resource-oriented URLs, standard HTTP response codes, and auth. It adheres to industry standards for ease of integration and reliability, ensuring a seamless and secure experience.
TILT
PAY API
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